Duke Tumatoe & the Power Trio

Poppio Mar 20, 2025

Email sent to Token on 3/18/25.

I sent you an email on 03/17/2025, not sure what email it was sent from so I am sending another with my known email address.  I purchased two tickets on December 11, 2024 and one ticket on March 12, 2025 for the Duke Tumatoe show scheduled for Sunday March 16, 2025 at the Token Lounge.  The March 12 single ticket I purchased was for a friend visiting from Las Vegas.  We arrived at the Token at 7:00pm, March 16, 2025 to an empty parking lot, dark and locked building.  We checked the Token Website which still showed the Duke Tumatoe show was not canceled or postponed.  Which I do check the site daily for new shows.  I never received any notification from Ticketweb advising the show was canceled, I also checked my Spam.   A gentleman from Ohio pulled in the parking lot and was wondering what was going on.  He checked the website and found Duke Tumatoe was now opening on April 10, 2025.  We drove close to an hour to come to the show and I took the night off work for the show.  On March 17, 2025 I contacted Ticketweb about receiving a refund due to I cannot attend the other show, other commitments.  I was advised their policy is no refund unless approved by the event organizer.  I have never been refused a refund by any ticket company for a show canceled by the venue or artist.  I attend approximately 30 shows a year and around 10 at the Token.  Also my email address from Ticketweb, I never receive confirmations for tickets bought from them.  It has been about 2 years and I have contacted them about the issue.  Every week though, I do get the Ticketweb weekly of upcoming events to my email address.